Car rental questions, answered.

Open any car page, fill in the booking form with your dates, times and locations, and send it. WhatsApp opens with your booking summary and booking number already filled in, and we reply with confirmation. You can also message us on WhatsApp at +6010 562 1195 directly.

• 1 week ahead for a 1 to 2 day rental.
• 3 months ahead for rentals of 3 days and above.
• 6 months ahead for rentals of 7 days and above.

Full advance payment locks in your car and dates. We confirm the booking on WhatsApp with a payment link.

The rental must meet the package length in a single continuous booking. Discounts apply to the daily rental rate only — not to delivery fees, child seats, excess reduction, fuel, tolls, summonses, surcharges or the security deposit.

Yes. Infant, child and booster seats covering ages 0 to 11 are RM10 per day each, on request when you book.

Yes. Pick-ups or returns between 12:00am and 6:30am carry a RM50 surcharge per leg.

The exact deposit for each car is shown on its car page.

Within 5 to 10 days of the return date, by bank transfer, provided there are no summonses, tolls or damage outstanding. The deposit covers costs that only surface after the car comes back: damage, traffic summonses, tolls and fuel top-ups.

Every rate includes standard excess-liability insurance, so the most you pay toward repairs is the excess — never the full repair cost.

Optional excess reduction (CDW/LDW) halves your standard excess for a daily fee of RM20 to RM100 per day depending on the car. The reduced figure is the most you would pay toward repairs after an at-fault accident, and it is the same figure shown in the booking form on each car page.

You pay only the actual repair cost. The excess is a cap, not a fixed charge. Insurance does not cover damage caused by negligence.

Yes. Smoking inside the vehicle carries a RM200 penalty.

• Short-term stays. You may drive in Malaysia on a valid foreign licence together with an International Driving Permit (IDP).
• ASEAN licences. National licences from ASEAN member countries are accepted for short visits without an IDP.
• English requirement. If your licence is not in English or Bahasa Malaysia, carry an IDP or an official translation.
• Stay within Malaysia. Our cars may not be taken out of the country, for example to Singapore or Thailand, without our written consent.

International customers must pay by credit card — we do not accept cash.

No. Our cars may not be taken out of Malaysia without our written consent.

Only the person or persons named in the rental contract. The car must never be lent to anyone else without our written consent.

No. E-hailing and commercial carriage — Grab, inDrive and similar — are not allowed.

We cannot rent to anyone with an expired licence, missing or altered documents, or where verification fails.

Self pick-up and return are free at all four KLCR branches, on any rental length.

• KLCR, Damansara KL Main pick-up & drop-off — MRT Semantan Gate A, Taman Damansara Endah, 50490 Kuala Lumpur
• KLCR, Desa Sri Hartamas — Plaza Damas 3, No. 63, Jalan Sri Hartamas 1, Sri Hartamas, 50480 Kuala Lumpur
• KLCR, KL Sentral — Main entrance, Stesen Sentral Kuala Lumpur, Jalan Stesen Sentral, 50470 Kuala Lumpur
• KLCR, Bandar Sunway — 1, Jalan PJS 8/12, Bandar Sunway, 46150 Petaling Jaya, Selangor

Fees are per way, so a delivery and a collection are charged separately. The booking form applies the free-delivery rule automatically.

• RM30 per way — Kuala Lumpur, Petaling Jaya, Subang Jaya, free on rentals of 3 days or more
• RM40 per way — Puchong, Cheras, Bukit Jalil, Sri Petaling, Seri Kembangan, Ampang, Setapak, free on rentals of 3 days or more
• RM40 per way — Shah Alam, Setia Alam, free on rentals of 5 days or more
• RM50 per way — Kajang, Bangi, free on rentals of 5 days or more
• RM50 per way — Klang, free on rentals of 7 days or more
• RM60 per way — Subang Airport (SZB), free on rentals of 7 days or more
• RM70 per way — KLIA Terminal 1, KLIA Terminal 2, Putrajaya, Cyberjaya, Sepang, free on rentals of 7 days or more
• RM140 per way — Genting Highlands, charged on every rental
• RM240 per way — Seremban, charged on every rental
• RM340 per way — Melaka, charged on every rental
• RM440 per way — Ipoh, charged on every rental
• RM540 per way — Penang, Johor Bahru, Kuantan, charged on every rental

Kuala Lumpur, Petaling Jaya and Subang Jaya are RM30 per way, and both legs are free once your rental reaches 3 days.

KLIA Terminal 1 and Terminal 2 are both RM70 per way, free on rentals of 7 days or more. We hand the car over at the arrivals kerb of your terminal — there is no counter and no shuttle to an off-site depot.

Yes — the booking form takes a separate return location, and the fee for that zone applies to the return leg in the same way as the delivery leg.

Distance beyond the allowance is charged at the excess-mileage rate shown on each car page, which runs from RM0.20 to RM1.50 per km depending on the model.

Fuel is handed over and returned at the same level. Fuel top-ups are one of the costs settled from the security deposit if the car comes back short.

You do. Tolls and any traffic summonses issued during your rental are settled from the security deposit if they are still outstanding when the car is returned.

We do not cap our cars at any speed, but driving above 120km/h may cost you the security deposit and earn you a summons. Please obey Malaysian road and transport law.

Yes. Tell us 2 to 3 days ahead and settle payment before the extra days begin. Extra days are charged at the package rate if the car is still available, otherwise at the standard rate.

Early returns are non-refundable. The package discount is also recalculated against the days actually used, so the package may no longer apply.

Make a police report immediately, whether or not it was your fault. Record the names, ID or passport numbers, phone numbers and vehicle plates of everyone involved, and call us.

Repairs are charged up to your excess. Replacement parts are new and original; costs vary by model and exclude vehicle downtime.

Yes. Every rate includes 24-hour road assistance, anywhere in the Klang Valley.

Yes. Every car in our fleet is fully insured with valid road documentation, and insurance and road tax are included in the rate.

Your security deposit is refunded within 5 to 10 days by bank transfer, provided there are no summonses, tolls or damage outstanding.